Delivery Policy

Covid-19 Delivery Information - Please be aware that all delivery networks are working under immense pressure during this crisis. We are doing everything we can to deliver items safely and on time, but there may be slight delays in receiving orders at the moment. We will get items to you but please be patient. 

Next Day Delivery can not be guaranteed.


We aim to dispatch all orders on the day that the order is placed (Mon-Fri). If an order is placed after 2.00pm, the order will be dispatched on the following business day. If an order is placed over the weekend, the item(s) will be dispatched on the next business day.

The term "Business days" refers to Monday to Friday and does not include public holidays.

Delivery prices are stated in the tables below. 

You can check the price for an order by selecting 'view cart' at the top right of the page. Insert your town and post code to get an accurate delivery price.

Orders over £50.00 include Free delivery

(not available outside of UK mainland).

Please Note: Gas Cylinder Deliveries are Charged at £4.95
Order ValueDestinationDelivery Cost   Delivery Time (Approx)Delivery Method
Under £50.00 - Under 3kg  UK Mainland£2.952 Business DaysRoyal Mail 2nd Class

UK Mainland£4.95Next Business DayDPD

UK Mainland£14.95SaturdayDPD

UK Mainland£7.50Next Business Day AM        DPD

N. Ireland£4.952-4 Business DaysRoyal Mail

R. Ireland£12.95    2-4 Business DaysRoyal Mail

Scottish Islands & Isle of Man    £4.952-4 Business DaysRoyal Mail

Isle of Wight£4.952-4 Days                                Royal Mail


Europe & Channel Islands      POAN/A    N/A


Order ValueDestinationDelivery CostDelivery Time (Approx)Delivery Method
Under £50.00 - Over 3kgUK Mainland£4.95Next Business DayDPD

UK Mainland£14.95SaturdayDPD

UK Mainland£7.50Next Business Day AMDPD

N. Ireland£12.952 Business DaysDPD

R. Ireland£12.952 Business DaysDPD

Isle of Wight£12.952 Business DaysDPD

Isle of Man£19.952 Business DaysDPD

Scottish Islands£19.952 Business DaysDPD

Europe & Channel Islands    POAN/AN/A


Order ValueDestinationDelivery CostDelivery Time (Approx)Delivery Method
Over £50.00 - Parcel               UK Mainland         Free                     

1 - 2 Business Days                 

Courier  

UK Mainland£2.95Next Business DayNext Day Courier

UK Mainland£14.95SaturdayNext Day Sat Courier

UK Mainland£7.50Next Business Day AMNext Day AM Courier

N. Ireland£12.952 Business DaysCourier

R. Ireland£12.952 Business DaysCourier

Isle of Wight£12.952 Business DaysCourier

Scottish Highlands & Isle of Man£19.952 Business DaysCourier

Europe & Channel IslandsPOAN/AN/A


Order ValueDestinationDelivery CostDelivery Time (Approx)Delivery Method
Over £50.00 - Pallet                                     UK Mainland                                                          Free                                  Next Business Day                                       Pallet Courier                             

UK MainlandFreeBook in Business Day*Pallet Courier

UK Mainland£34.99SaturdayPallet Courier

UK Mainland£34.99Next Business Day AMPallet Courier

N. Ireland£50.002 - 4 Business DaysPallet Courier

R. Ireland£50.002 - 4 Business DaysPallet Courier

Isle of WightPOAPOAPallet Courier

Scottis Islands & Isle of ManPOAPOAPallet Courier

Europe & Channel IslandsPOAPOAPallet Courier

*Book in business day - We will contact you to agree a convenient delivery date with you. This can be any business date of your choice.


Our Delivery Methods


Royal Mail

Royal Mail deliveries will arrive with your normal post. Some deliveries may require a signature. Should there be no person to sign for these deliveries, the post man will leave a Royal Mail calling card. Deliveries can be rearranged or collected at your local Royal Mail collection centre. Please read the calling card as instructions may be given on how to claim your parcel.



DPD

Parcels weighing above 3kg will normally be dispatched using DPD (alternative couriers may be used if required). If a mobile telephone number has been given on the order, a text message will be sent to give a one hour delivery time slot. Should this time not be convenient, you can follow the instructions on the message and select from the following:

  • Alternative Delivery Date
  • Leave in safe place or with a neighbour
  • Collect from local depot 

If no mobile number is given on the order, the notification will be send using the email address given. Please remember to check for this. It may go into your junk folder.

Should there be no person available to sign for the delivery, the driver will leave a calling card. Delivery will normally be attempted again on the following day. Please read the calling card as this may give instructions on how to claim your parcel. Should more than two attempts be made to deliver the parcel, with no communication from you, the parcel will be held at the local DPD depot until contact is made. Repeated attempts may result in additional delivery charges.

Should we need to use an alternative courier, a notification SMS or email may not always be possible. If this is the case, the courier will deliver between 8am and 6pm on the agreed delivery date.


Palletline

Pallet deliveries will be sent using Palletline (alternative couriers may be used if required). Pallet deliveries will not be dispatched until we have agreed a convenient delivery date for you. As standard we dispatch on a next day service. We will not dispatch the order until you have confirmed that this service is convenient. Should you wish to have the order delivered on a future date, please feel free to tell us and the order will be held until you are ready.

Pallet deliveries are made to the point at which the courier can easily manoeuvre the pallet on a pallet trolley (this may be the kerbside). A pallete courier will not carry the item(s) up or down steps, through a property, across gravel, or up and down particularly steep driveways. They will not remove items from pallets, and they will not take the pallet away. The pallet will need to be disposed of by you.

Pallet deliveries will be between 8am and 6pm on the agreed delivery date. A notification SMS or email will be sent giving a 2-4 hour time slot for the delivery. Should there be no person available to accept the delivery a second attempt will be made on the following day. The driver will leave a calling card to explain this. Please read the calling card as it may have instructions on how to claim your item(s). Should a second attempt be made without success, the pallet(s) will be held at the local depot until contact has been made. Repeated failures to accept the delivery may result in additional delivery charges. Please try to be available to accept the delivery.

Pallet lorries are usually large vehicles. Should the delivery address be situated in a place that would be difficult for a large lorry to manoeuvre, please let us know. We will attept to make alternative arrangements where possible. We can normally arrange for a smaller vehicle, but we must know in good time to do so.


Please Note: We can not always guarantee that the delivery will take place on the agreed day. Extreme circumstances may result in the delivery being delayed. These can include the following:

  • Extreme weather conditions
  • Vehicle break down
  • Parcel being misrouted 
  • Parcel being held at hub

We always aim to get every parcel to our customers on the day and time that has been agreed. If this can not happen we would let you know as soon as we are informed.

We may decline to deliver if we feel that it would be unsafe, unlawful, or unreasonably difficult to do so.

Should you wish to discuss any of our policies, please feel free to Contact us. We are always happy to help.