Returns & Cancellations

Returns

All orders (excluding special offers, special orders, or custom made goods) can be refunded within 28 days with proof of purchase. After this time items can be exchanged for goods of the equivalent value or a credit note to be used at a later date. We reserve the right to deduct a restocking charge. Cost of carriage in returning goods is non-refundable.

Faulty goods can be exchanged within 28 days of purchase with proof of purchase. After this date we reserve the right to repair the item or arrange for the repair.

Cancellation Policy

The Gas Centre believes in helping its customers as far as possible, and has therefore a fair cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order.
  • In case of receipt of damaged or defective goods, please report this to us by telephone or email. This should be reported within 5 days of receipt of the product(s).
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. 
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.