Terms & Conditions
Welcome to The BBQ Shop. If you continue to browse and use our website (www.thebbqshop.co.uk – the Website) or our shop at 145 High Street, Old Woking (the Shop) you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The BBQ Shop's relationship with you
The term 'The BBQ Shop' or ‘us’ or ‘we’ refers to the owner of the Website and the Shop-
The Gas Centre & BBQ Shop Ltd.
145 High Street
Old Woking
GU22 9JW
01483 760750
enquiries@thebbqshop.co.uk
Company Registration number is 8474726.
The term ‘you’ refers to the user or viewer of our Website or Shop.
The use of our Website and our Shop is subject to the following terms of use:
The content of the pages of our website and our Shop is for your general information and use only.
The contents are subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website or in our Shop for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies.
Your use of any information or materials on our Website and in our Shop is entirely at your own risk,. It shall be your own responsibility to ensure that any products, services or information available through our Website or our Shop meet your specific requirements.
Our Website and our Shop contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited without our prior written consent.
All trademarks and other intellectual property reproduced in our Website or our Shop, which are not our property, or licensed to us, are acknowledged on the website. If you are the owner of any IP on our website which is not properly acknowledged, please contact us so we can remedy the situation.
Unauthorised use of our Website or our Shop may give rise to a claim for damages and/or be a criminal offence.
From time to time our Website and our Shop may also include links to other websites or businesses. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites or businesses and we have no responsibility for the content of the linked websites or businesses.
You may not create a link to this Website from another website or document or hold yourself out as being connected to us in any way without our prior written consent.
Nothing in these terms is intended to exclude liability we may have to you under your statutory or common law rights.
Your use of this website, any other relationship between us, and any dispute arising out of such use or relationship is subject to the laws and the exclusive jurisdiction of the courts of England and Wales.
Appendix 1 - Returns and Cancellations:
Appendix 2 – Delivery Policy
Appendix 3 – Privacy Policy
Appendix 4 - Seasonal Sales Promotions
Appendix 4 - Seasonal Sales Promotions
Appendix 1
| Goods that are of unsatisfactory quality (ie faulty) , unfit for purpose or not as described | Non faulty goods | ||||
| Use | Timescale | Purchase at the shop | Purchased at a distance | Purchase at the shop | Purchased at a distance |
| Consumer use | Up to 14 days from the date that the goods were delivered | You have a right to reject the goods. In these circumstances we will pay for collection of the goods. | You do not have the right to reject the goods. | You have a right to reject the goods up to 14 days from the date that the goods were delivered. In these circumstances you will pay the cost of returning the goods. We reserve the right to charge a re-stocking charge of up to 25% of the value of the item for any decrease in value due to unnecessary handling. Unnecessary handling includes anything more than unpacking and repacking the goods. | |
| Up to 30 days from the date that the goods were delivered or, if installed by us, the date of installation | You do not have the right to reject the goods. | ||||
| Up to 6 months from the date of delivery or, if installed by us, installation. | After 30 days you have the right to have the goods repaired or replaced. If we are unable to do either, we will give you a full refund and collect the goods at our cost. | ||||
| Over 6 months from the date of delivery or, if installed by us, installation. | Some of our suppliers offer longer warranties for certain parts or goods. It may be that parts are replaced free of charge, but we would probably charge for an engineers visit. | ||||
| Non Consumer use | If goods are used for non consumer purposes, then the Sale of Goods Act provision apply rather than the consumer contracts rules. Remember that if the goods are made for consumer use in a private home, then heavy usage may cause damage or wear which is not covered by a statutory or contractual warranty | ||||
| The above is our understanding of the way your
consumer rights are protected – this information is not intended to limit
your statutory rights in any way. If we agree to refund or repair any goods beyond your statutory rights, we reserve the right to ask you to pay our reasonable costs in doing so – usually by way of a restocking charge which would not usually exceed 25% of the goods value, and in such circumstances would usually only be when we have made a special order or there are other such circumstances. |
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| The rights outlined above are largely from the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Further information on these can be found here:- www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl and www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations-ajWHC8m21cAk | |||||
| IN ALL CIRCUMSTANCES, PLEASE CONTACT US IF YOU ENCOUNTER ANY
DIFFICULTIES AND WE WILL DO OUR UTMOST TO RESOLVE THE PROBLEM |
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| This information forms part of our Terms and Conditions | |||||
Appendix 2
Delivery Policy
Covid-19 Delivery Information - Please be aware that all delivery networks are working under immense pressure during this crisis. We are doing everything we can to deliver items safely and on time, but there may be slight delays in receiving orders at the moment. We will get items to you but please be patient.
Next Day Delivery can not be guaranteed.
Brexit Update - We are temporarily unable to send pallet deliveries to Republic Ireland and Northern Ireland.
We aim to dispatch all orders on the day that the order is placed (Mon-Fri). If an order is placed after 2.00pm, the order will be dispatched on the following business day. If an order is placed over the weekend, the item(s) will be dispatched on the next business day.
The term "Business days" refers to Monday to Friday and does not include public holidays.
Delivery prices are stated in the tables below.
You can check the price for an order by selecting 'view cart' at the top right of the page. Insert your town and post code to get an accurate delivery price.
ORDERS OVER £50.00 INCLUDE FREE DELIVERY
(not available outside of UK mainland).
Please Note: Gas Cylinder Deliveries are Charged at £4.95
| Order Value | Destination | Delivery Cost | Delivery Time (Approx) | Delivery Method |
| Under £50.00 - Under 3kg | UK Mainland | £2.95 | 2 Business Days | Royal Mail 2nd Class |
| UK Mainland | £4.95 | Next Business Day | Courier | |
| UK Mainland | £14.95 | Saturday | Courier | |
| UK Mainland | £7.50 | Next Business Day AM | Courier | |
| N. Ireland | £4.95 | 2-4 Business Days | Royal Mail | |
| R. Ireland | POA | POA | POA | |
| Scottish Islands & Isle of Man | £4.95 | 2-4 Business Days | Royal Mail | |
| Isle of Wight | £4.95 | 2-4 Business Days | Royal Mail | |
| Europe & Channel Islands | POA | N/A | N/A |
| Order Value | Destination | Delivery Cost | Delivery Time (Approx) | Delivery Method |
| Under £50.00 - Over 3kg | UK Mainland | £4.95 | Next Business Day | Courier |
| UK Mainland | £14.95 | Saturday | Courier | |
| UK Mainland | £7.50 | Next Business Day AM | Courier | |
| N. Ireland | POA | N/A | N/A | |
| R. Ireland | POA | N/A | N/A | |
| Isle of Wight | £29.95 | 2-4 Business Days | Courier | |
| Isle of Man | £29.95 | 2-4 Business Days | Courier | |
| Scottish Islands | £29.95 | 2-4 Business Days | Courier | |
| Europe & Channel Islands | POA | N/A | N/A |
| Order Value | Destination | Delivery Cost | Delivery Time (Approx) | Delivery Method |
| Over £50.00 - Parcel | UK Mainland | Free | 1 - 2 Business Days | Courier |
| UK Mainland | £2.95 | Next Business Day | Next Day Courier | |
| UK Mainland | £14.95 | Saturday | Next Day Sat Courier | |
| UK Mainland | £7.50 | Next Business Day AM | Next Day AM Courier | |
| N. Ireland | POA | N/A | N/A | |
| R. Ireland | POA | N/A | N/A | |
| Isle of Wight | £29.95 | 2-4 Business Days | Courier | |
| Scottish Islands & Isle of Man | £29.95 | 2-4 Business Days | Courier | |
| Europe & Channel Islands | POA | N/A | N/A |
| Order Value | Destination | Delivery Cost | Delivery Time (Approx) | Delivery Method |
| Over £50.00 - Pallet | UK Mainland | Free | 1-3 Business Days | Pallet Courier |
| UK Mainland | £35.00 | Carry To Garden | Two Person Delivery | |
| UK Mainland | £50.00 | Saturday* | Two Person Delivery | |
| UK Mainland | £150.00 | Assembly Service | Two Person Delivery | |
| N. Ireland | POA | POA | Pallet Courier | |
| R. Ireland | POA | POA | Pallet Courier | |
| Isle of Wight | POA | POA | Pallet Courier | |
| Scottish Islands & Isle of Man | POA | POA | Pallet Courier | |
| Europe & Channel Islands | POA | POA | Pallet Courier |
*Saturday Delivery - If an order is placed later than 12.00pm on Wednesday the delivery will be carried over to the following Saturday
**Assembly Service - Only available for selected items and delivery areas. Should you choose an item that includes this option as well as your delivery address being within our range, the Assembly Service will be offered during the checkout journey
Our Delivery Methods
Royal Mail
Royal Mail deliveries will arrive with your normal post. Some deliveries may require a signature. Should there be no person to sign for these deliveries, the post man will leave a Royal Mail calling card. Deliveries can be rearranged or collected at your local Royal Mail collection centre. Please read the calling card as instructions may be given on how to claim your parcel.
DPD
Parcels weighing above 3kg will normally be dispatched using DPD (alternative couriers may be used if required). If a mobile telephone number has been given on the order, a text message will be sent to give a one hour delivery time slot. Should this time not be convenient, you can follow the instructions on the message and select from the following:
- Alternative Delivery Date
- Leave in safe place or with a neighbour
- Collect from local depot
If no mobile number is given on the order, the notification will be send using the email address given. Please remember to check for this. It may go into your junk folder.
Should there be no person available to sign for the delivery, the driver will leave a calling card. Delivery will normally be attempted again on the following day. Please read the calling card as this may give instructions on how to claim your parcel. Should more than two attempts be made to deliver the parcel, with no communication from you, the parcel will be held at the local DPD depot until contact is made. Repeated attempts may result in additional delivery charges.
Should we need to use an alternative courier, a notification SMS or email may not always be possible. If this is the case, the courier will deliver between 8am and 6pm on the agreed delivery date.
Palletline
Pallet deliveries will be sent using Palletline (alternative couriers may be used if required). Pallet deliveries will not be dispatched until we have agreed a convenient delivery date for you. As standard we dispatch on a next day service. We will not dispatch the order until you have confirmed that this service is convenient. Should you wish to have the order delivered on a future date, please feel free to tell us and the order will be held until you are ready.
Pallet deliveries are made to the point at which the courier can easily maneuver the pallet on a pallet trolley (this may be the kerbside). A pallet courier will not carry the item(s) up or down steps, through a property, across gravel, or up and down particularly steep driveways. They will not remove items from pallets, and they will not take the pallet away. The pallet will need to be disposed of by you.
Pallet deliveries will be between 8am and 6pm on the agreed delivery date. A notification SMS or email will be sent giving a 2-4 hour time slot for the delivery. Should there be no person available to accept the delivery a second attempt will be made on the following day. The driver will leave a calling card to explain this. Please read the calling card as it may have instructions on how to claim your item(s). Should a second attempt be made without success, the pallet(s) will be held at the local depot until contact has been made. Repeated failures to accept the delivery may result in additional delivery charges. Please try to be available to accept the delivery.
Pallet lorries are usually large vehicles. Should the delivery address be situated in a place that would be difficult for a large lorry to maneuver, please let us know. We will attempt to make alternative arrangements where possible. We can normally arrange for a smaller vehicle, but we must know in good time to do so.
Please Note: We can not always guarantee that the delivery will take place on the agreed day. Extreme circumstances may result in the delivery being delayed. These can include the following:
- Extreme weather conditions
- Vehicle break down
- Parcel being misrouted
- Parcel being held at hub
We always aim to get every parcel to our customers on the day and time that has been agreed. If this can not happen we would let you know as soon as we are informed.
We may decline to deliver if we feel that it would be unsafe, unlawful, or unreasonably difficult to do so.
Please note: Orders purchased using finance payment methods must be delivered to the address given on the finance application. The recipient must be present to accept the delivery. Items will not be left in a safe place and cannot be delivered to a collection point. Should the recipient be unavailable to accept delivery, the item(s) will not be delivered. The delivery will be re-booked for an alternative date. We reserve the right to apply a redelivery charge.
Please note: Orders purchased using finance payment methods must be delivered to the address given on the finance application. The recipient must be present to accept the delivery. Items will not be left in a safe place and cannot be delivered to a collection point. Should the recipient be unavailable to accept delivery, the item(s) will not be delivered. The delivery will be re-booked for an alternative date. We reserve the right to apply a redelivery charge.
Click & Collect
Once an order is placed your item will be picked and made ready for collection at our retail store. Once the order is ready for collection we will inform you by email. Please have proof of purchase to hand when collecting the order.
Please note: The click and collect service is not available when using the finance payment method. Any order using finance payment methods must be delivered as stated above.
Store address for Click & Collect orders
The BBQ Shop
145 High Street
Old Woking
Surrey
GU22 9JW
Assembly Service
The Assembly service can be selected on certain items. This service will be offered as during the checkout journey when the order is at the delivery method stage.
If an Assembly service is selected, the following procedures will be followed:
- Book in - The Build & Deliver service will be seen as a book in delivery. This means that a member of our team will contact the recipient to arrange a convenient date and time to undertake the delivery
- Assembly - The item(s) will be assembled prior to delivery. This assembly will take part at our premises. The item(s) will be tested and quality checked before being deemed as fit for delivery.
- Delivered to a delivery point of your choosing - The delivery team will place the item(s) at a delivery point of your choice.
- Final overview and inventory check - The delivery team will take time to ensure that the item(s) are delivered as per the recipients expectations, as well as ensuring that all ordered items have been included on the delivery
- Sign off - The recipient will be required to sign for the delivery once they are sure that the item(s) are present and correct, and that they meet expectations.
Requirements for Assembly service are as follows:
- Please ensure that clear access to the delivery point is provided - Our delivery team may refuse to deliver the item(s) should they deem the access insufficient.
- Please ensure that the delivery point is not unreasonable - Our delivery team may refuse to deliver the item(s) should they deem that the delivery point is unreasonable.
- Please ensure that the recipient is available to receive the delivery. Our delivery team may be unable to deliver item(s) should no person be available to accept delivery
Please note: Item(s) ordered using finance payment methods can only be delivered to the address that is given on the finance application. The recipient must also be available to accept delivery. Item(s) will not be delivered unless they can be signed for by the recipient. - Please ensure that you are happy with the item(s) before the final sign off. We may be unable to accept returns for goods once they have been delivered, assembled.
- Should your items require a power source (lighting, ignition, etc), please ensure that this is present. Our delivery team will not install power supplies. We will plug the item into the available socket to test that the item is in working order. We will then switch off the power to ensure that the power is isolated until you are ready to use the item.
- Should your item(s) require a mains gas supply, our delivery team will not install the pipework, and will not connect to any existing supply. For this type of installation, a gas safe certified engineer would need to be employed by yourself. Final tests for soundness and correct working pressure will need to be carried out by the gas safe certified engineer.
Carry to Garden Service
The Carry to Garden Service can be selected on certain items. This service will be offered as during the checkout journey when the order is at the delivery method stage.
If a Carry to Garden Service service is selected, the following procedures will be followed:
- Book in - The Carry to Garden Service will be seen as a book in delivery. This means that a member of our team will contact the recipient to arrange a convenient date and time to undertake the delivery
- Delivered to a delivery point of your choosing - The delivery team will place the item(s) at a delivery point of your choice.
- Final overview and inventory check - The delivery team will take time to ensure that the item(s) are delivered as per the recipients expectations, as well as ensuring that all ordered items have been included on the delivery
- Sign off - The recipient will be required to sign for the delivery once they are sure that the item(s) are present and correct, and that they meet expectations.
Requirements for Carry to Garden Service service are as follows:
- Please ensure that clear access to the delivery point is provided - Our delivery team may refuse to deliver the item(s) should they deem the access insufficient. The access must be sufficient to allow the item(s) within their packaging. Our delivery team will not unpackage the item(s) when the 'Deliver to my garden' service is selected. Should the item(s) need to be unpackaged to allow the delivery, it will be deemed that the delivery method will be 'Build & Deliver Service'. This will mean that the item(s) will be returned to our delivery depot, and the delivery will be re-booked for the 'Build & Deliver Service'. The Build & Deliver Service will carry an additional charge. Should the recipient not wish to choose the Build & Deliver Service, our delivery team can leave the item(s) at an agreed accessible delivery point.
- Please ensure that the delivery point is not unreasonable - Our delivery team may refuse to deliver the item(s) should they deem that the delivery point is unreasonable.
- Please ensure that the recipient is available to receive the delivery. Our delivery team may be unable to deliver item(s) should no person be available to accept delivery
Please note: Item(s) ordered using finance payment methods can only be delivered to the address that is given on the finance application. The recipient must also be available to accept delivery. Item(s) will not be delivered unless they can be signed for by the recipient. - Please Note: If the Delivered to Garden Service is not selected, the standard delivery type will be a kerbside pallet delivery. Please see Palletline details above for explanation of how this delivery type works.
Removal Service
The Removal Service is an available recycling service for unwanted BBQ type appliances. This service can only be used when purchasing a new appliance. This service will be deemed to be a like for like service. This means that if a single appliance has been purchased and the removal service has been selected, our delivery team will collect a single unwanted BBQ type appliance. We will be unable to remove multiple appliances should the purchase be for a single item. The removal service shall be for an associated appliance. We may refuse to remove items that are not deemed to be associated to the item(s) that have been purchased. The Removal Service can be selected on certain items. This service will be offered as during the checkout journey when the order is at the delivery method stage.
Requirements for Removal Service are as follows:
- Please ensure that clear access for the removal of the appliance - Our delivery team may refuse to remove the item(s) should they deem the access insufficient.
- Please ensure that the collection point is not unreasonable - Our delivery team may refuse to remove the item(s) should they deem that the delivery point is unreasonable.
- Please ensure that the item is made ready for collection - No fuel should in in the item or attached to the item. The item must not be in use or have been in use for at least one hour prior to the delivery teams arrival on to the property - Our delivery team may refuse to remove the item should they deem that the item is not ready.
Should you wish to discuss any of our policies, please feel free to Contact us. We are always happy to help.
Appendix 3
Privacy Policy
What information do we collect?
We collect information from you when you place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your Consent
By using our site, you consent to our websites privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will send an email notifying you of any changes.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
The BBQ Shop
145 High Street
Old Woking
Surrey
GU22 9JW
enquiries@thebbqshop.co.uk
01483 760750
Appendix 4
Seasonal Sales Promotions
At various times throughout the year we will offer seasonal sales promotions. These promotions will be available for any product, available for purchase online.
Promotions will run for a set period of time. These time scales will be communicated at the start of each promotion period.
We reserve the right to exclude certain items from the set promotion. These exclusions will be communicated within our terms and conditions for the promotion.
Promotion prices are not available on shipping charges or shipping methods. These charges and methods include the following:
- carriage charges
- assemble and install
- deliver to my garden
We are unable to backdate promotion offers at any time.
Winter Sale Promotion
Promotion time scale: 31/12/2022 - 31/02/2023
Promotion offer: 10% of all purchases online using voucher code winter10 at checkout
Exclusions
Exclusions
- All 'Call To Order' products on our website www.thebbqshop.co.uk are excluded from this promotion. For examples of excluded products please see links below.
- All Big Green Egg products are excluded from this promotion. For examples of excluded products please see link below
https://thebbqshop.co.uk/bbq-accessories/accessories-by-brand/big-green-egg-accessories
